FREQUENTLY ASKED QUESTIONS
Enroll online at here, see an associate at Casa de Montecristo stores, or text “CASA” to 79982. Message and data rates may apply. Must be age 21+.
No, there is no cost to join, Casa Rewards Membership is free!
You earn 1 point for every $1 spent on qualifying purchase.
Your purchase today will count, and it only takes a couple minutes to register!
Yes! You can earn points for bar purchases but can only redeem points on cigars and accessories due to state laws which prohibit redemption on alcohol products. Rewards may also be redeemed for food in our Whippany location.
By logging into your account via the in-store Kiosk, or online from PC or smart phone. Visit the website to log in.
In-store we will always ask for a phone number at checkout that will link your purchase to your rewards account. Online you can log into your Casa Rewards account to ensure your online purchases earn points.
No membership card needed! In-store your phone number will be your account number, we request this at checkout and for online purchases you will need to log in to your account.
You will automatically receive a $12.50 Reward for every 250 points earned (spend $250).
No, there is no limit to the amount of points of rewards you can earn.
When you register your Casa Rewards account, you can select your preferred method for notifications which include email and/or text options.
You will receive an email or text notification with a barcode. In-store, simply show the barcode checkout and it will be scanned and applied to purchase. Online, apply the reward voucher number at payment.
Yes, you can use multiple rewards at any time in store. On the website, you can only redeem one reward per order.
No, you may apply the reward to a purchase and any balance will remain that you can use for a future purchase.
Yes, Rewards expire 1 year from issuance.
Key level members
You will receive an email and/or text notification 30 days prior to expiration with an invitation to visit your preferred location to renew.
Yes, you will always earn Double Points on qualifying purchases if your locker contract is current and has not expired.
In the event it expires, your account will automatically convert from “Key Level” to “Casa Rewards” where you will earn single points on all your purchases.
The Platinum and Gold VIP Membership program ended September 1, 2020. An email was sent to members of the former VIP program. If you did not sign up, you can register for the Casa Rewards program now by going to here, clicking Join Now” and completing your enrollment using your Platinum or Gold VIP membership email and phone number. Upon enrollment, you will be issued an special reward in lieu of any remaining, unused portion of your membership.
Key Level Members will now earn double points on all purchases.